Showcase Extended Service Plan

3 Year SmartCARE FAQ - Protect Your Purchase

Our smartCARE plan is an investment that protects your product for 3 years. Worry free protection to bring you peace of mind.

Q: What's Covered?  

A: Manufacturer warranties cover defects in workmanship or materials. Each item comes with a 30 day warranty, but with our smartCARE plan, your protected for 3 years! The ESP excludes normal wear and tear, misuse and consumable parts. Products replaced within 30 days of purchase do not affect the ESP.

Q: How Many Times Can I Use My Extended Service Plan? 

A: If your product requires a replacement, we will replace the original product once. When using your smartCARE service plan it cannot be used again. You may opt to re-purchase another smartCARE plan on the replacement item which will give you the same great coverage for 3 years from the replacement date. Note that the Service Plan cost itself is not refundable.

Q: How Do I Purchase An ESP Online?  

A: If the product option for an Extended Service Plan (ESP) is available, it will appear on the product page beneath the add to cart button. If you choose not to add it during your initial purchase, don’t worry — we’ll send you a reminder email within 30 days, giving you another chance to purchase the plan and enjoy 3 years of coverage.

Q: How Do I Redeem My ESP If Needed?  

A: All products at Showcase come with a standard 30-day exchange against manufacturing defects. If your item falls within this period, then your ESP will remain unaffected and continue as normal. Any defects past the original 30 days are only covered by having an ESP on the invoice for that item. Please check the receipt from your order with us to verify this.

If you need to use your ESP to replace a defective item, please email customer service so that you can be promptly taken care of. All we require is your name and order number, so be sure to keep a copy of your receipt if you've purchased an ESP with us.

Q: Can I Use My Online ESP At A Showcase Store?  

A: At this time, the Extended Online Service Plan is NOT valid for items purchased in store and vice-versa.